State Farm® Insurance Agent Bill Thorp
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shelby Wickhorst
June 27, 2025
5
out of
5
rating by Shelby Wickhorst
"Took mom by this office b/c my dad just passed and they really bent over backwards to help her through all of the stuff she had to have changed… and they saved her a significant amount of money! Thank you so much!"
Katarina Walker
October 11, 2024
5
out of
5
rating by Katarina Walker
"I highly recommend James Gibson, he was amazing getting me set up with a great rate. Very friendly and fast!"
We responded:
"Katarina, thank you for your wonderful review! I'm happy James could assist you with your insurance needs. If you have any further questions or need assistance in the future, feel free to reach out. - Bill Thorp - State Farm Insurance Agent, Roseburg, OR"
Nathan Piader
September 27, 2024
5
out of
5
rating by Nathan Piader
"Would definitely recommend working with James. He was very knowledgeable and guided me to the right insurance for my needs."
We responded:
"Nathan, thank you for your review! I'm glad James could guide you to the right insurance for your needs. We appreciate your recommendation and are always here to help with any future questions or needs!! - Bill Thorp - State Farm Insurance Agent, Roseburg, OR"
rusty blacksmith
May 8, 2024
5
out of
5
rating by rusty blacksmith
"James Gibson at State Farm provides top notch service! We switched from another insurance company, not only for the great rates, but also for the personal service."
We responded:
"Thank you for your glowing review of James's service, Rusty! We're delighted to hear that his dedication to personalized service stood out to you! Making the insurance switch is a big decision, and we're thrilled that you found our rates competitive and our service exceptional. If you ever need anything else or have questions about your policy, please don't hesitate to reach out. We're here to help! - Bill Thorp - State Farm Insurance Agent | Roseburg, OR"
Jack Klein
February 20, 2024
5
out of
5
rating by Jack Klein
"Nice and friendly people, easy to work with and get good prices."
We responded:
"Jack, thank you for the five stars and kind words! We hope to continue serving your insurance needs for many years!"
Richard Bean
January 8, 2024
4
out of
5
rating by Richard Bean
"Great insurance agent very friendly people and very reasonably priced"
We responded:
"Thanks for the positive review, Richard! We value you for letting us be your good neighbor!"
Scott McKenzie
November 1, 2023
1
out of
5
rating by Scott McKenzie
"Mackenzie is a lying idiot. Don't deal with her at all. Bill Thorp is worthless as well. Their associate James Gibson is the only person in their office that's decent to deal with. So I'd recommend asking for him if you have any dealings with this office. Better yet use a different State Farm office as a whole. Also the response from the business to this response has nothing to do with my review. They had a severe lack of communication through the process of separating mine and my ex-wifes insurances. However the lying came in to play when my ex-wife told me she told the insurance company that the insurance was under her ex-husband's name when trying to lower the deductibles for a glass claim. What she told me was my ex-wife called in to separate our policies.(not the case) After lying to me about my ex-wife's intentions on separating policies she proceeded to inform me that she would be in contact with me in order to finish things up, get payment info and finalize everything. What I instead got was new policy cards with my ex-wife still on my auto insurance, sent to my ex-wifes mailing address with a cancelation notice if I failed to make payment in short order.... luckily for me I'm in good communication with my ex-wife. I tried to call the office and set a call back from Bill Thorpe back in september..... still have not heard back minus their response on this post..... again avoid this office....."
We responded:
"Thank you for your review, Scott. We empathize with your frustration. Regrettably, the modifications we sent were reviewed by the underwriting team at separate intervals. We sincerely apologize for any inconvenience and delay this may have caused you. If you require further assistance on this matter, please do not hesitate to connect with your office. "
Sabrina Stevens
September 28, 2023
5
out of
5
rating by Sabrina Stevens
"Everyone that I talked to was wonderful. I'm especially grateful for the support received with James. He was quick to answer each of my questions, was relatable, and had me laughing through each of our conversations. I was able to cut my home and auto insurance costs in half my switching to State Farm! Thank you : )"
We responded:
"Thank you, Sabrina, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like James, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Nichole Nurmi
September 21, 2023
5
out of
5
rating by Nichole Nurmi
"They are always very kind and helpful at this office. I've never even slightly had a bad experience. They are wonderful and easy to work with here! I'm glad they are my insurance group!"
We responded:
"Thank you, Nichole, for your positive feedback and for acknowledging the exceptional assistance provided by our office! We greatly appreciate your recognition of our team's dedication to delivering outstanding service. "
Cyrayna Reed
August 10, 2023
5
out of
5
rating by Cyrayna Reed
"Best state farm in Douglas County, the employees are always so kind and helpful and very informative."
We responded:
"Cyrayna, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Brian Heyne
May 31, 2023
5
out of
5
rating by Brian Heyne
"Everytime I call its quick and easy, bought new truck recently and in 5 minutes or less done deal! Had temp sent e mail and new card was in my possession in no time! Great service and we appreciate your loyalty and integrity !"
We responded:
"Brian, we love seeing reviews like this! It is a top priority in our office to provide great service to our policyholders, and we are thrilled you are happy with your experience. We're there for you whenever you need us and we're honored you have chosen our office to help protect what matters most."
Anjolie Mecham
May 16, 2023
5
out of
5
rating by Anjolie Mecham
"After assisting a friend with a claim, I asked for a quote for myself. They have provided affordable rates, excellent communication, and friendly customer service since becoming a customer almost 4 years ago. Highly recommend!"
We responded:
"Anjolie, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Ali Story
April 29, 2023
5
out of
5
rating by Ali Story
"Kenzie is by far the best agent. Got me set up so quickly. With absolutely no issues. 10/10 recommend."
We responded:
"We're so happy to hear about your experience with Kenzie, Ali! Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
david stone
April 21, 2023
5
out of
5
rating by david stone
"excellent local insurance service"
We responded:
"David, thank you so much for the review! We enjoy working with you and greatly appreciate your business."
James Garner
April 20, 2023
5
out of
5
rating by James Garner
"I came in to get some updated Insurance cards and Shannon was very helpful wirh getting me taken care of and answering my questions. Always great service when I come into the office!"
We responded:
"Thank you, James, for the amazing review! We're so happy to hear that Shannon was able to provide such excellent service to you. We hope to keep serving your insurance needs for years to come!"
Cadence Gouge
March 10, 2023
5
out of
5
rating by Cadence Gouge
"One of the most informative and efficient places I have ever gone for insurance, the customer service was amazing, and Mackenzie DeRoss was so patient, and broke things down for me so well, 10/10 experience."
We responded:
"Thank you, Cadence, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Aaron Josephson
January 17, 2023
5
out of
5
rating by Aaron Josephson
"Have been very easy to work with by phone as well as in person. Good rates with a company that's highly rated. Takes the time to thoroughly answer all questions!"
Mark Mason Mortensun
November 1, 2022
5
out of
5
rating by Mark Mason Mortensun
"These folks were very helpful with my needs. Two thumbs up."
We responded:
"Mark, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
R A
October 27, 2022
5
out of
5
rating by R A
"Cheryl Hensohn helped be resolve an ongoing issue that I had been battling forever. She was professional, experienced, friendly and she helped me with what 6 others couldn’t help me with!!! It took one call with her and the problem resolved. I am so happy with her!!"
We responded:
"Thank you, Renee, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Cheryl, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
WM Clark
September 27, 2022
5
out of
5
rating by WM Clark
"Thank you & your staff for the personal brithday wish, Ken"
We responded:
"Thank you for the five-stars, Ken! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Terry Whitnell
September 9, 2022
5
out of
5
rating by Terry Whitnell
"I am very happy with my State Farm agent and office staff! They are always happy to take care of me and answer all my questions and concerns. Shannon was very helpful with helping me submit my customer survey on my cell phone (not tech savvy) about my experience with the tow truck driver that came out to jump my car yesterday! Thank you for the great customer service you all have given me through the years!😃"
We responded:
"You are so welcome, Terry! It is always our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come! Thank you for the wonderful 5 star review and for your kind words that make our day! We truly appreciate your feedback!"
Davina Emerson
August 26, 2022
5
out of
5
rating by Davina Emerson
"They are quick efficient and enjoyable to work with. I've been with State Farms for 20 years and they have helped me through some tricky battles with insurance. Their rates are fair for great service!"
We responded:
"Thank you for taking the time to share your experience with our agency and for the kind words recognizing our efforts to provide you with the customer care that you deserve, Davina! We are truly honored to have earned your trust over the past 20 years and look forward to assisting you with any of your insurance questions or needs!"
Daniel Baird
August 22, 2022
5
out of
5
rating by Daniel Baird
"Kenzie is very good at making you fill your matter.She knows her job very well she got me 3 policys in no time very happy to rate here 5 stars. Thanks!"
We responded:
"Daniel, Thank you for trusting our team with your Insurance needs. We are so glad to be able to assist you."
Zachariah Railsback
August 15, 2022
5
out of
5
rating by Zachariah Railsback
"This is by far my favorite insurance office, bill is super nice, and easy to talk to. All the girls that work in the office are very pleasant as well, and always make sure that I am taken care of, when I come in with questions!"
We responded:
"Thank you for the wonderful 5 star review and for your kind words about our team, Zachariah! We all strive to provide you with the customer care that you deserve and truly appreciate your feedback. It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Neil Saucedo
August 11, 2022
5
out of
5
rating by Neil Saucedo
"Although I was not able to get insurance going thru them they where very kind and helped all they could"
We responded:
"Thank you so much for taking the time to leave us such a kind review, Neil! We strive to provide you with the customer care that you deserve and truly appreciate your feedback!"