State Farm® Insurance Agent Bill Thorp
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Russell Rowland
June 2, 2026
5
out of
5
rating by Russell Rowland
"Matt is very knowledgeable about your policies and services, and was kind, helpful, and professional."
Donna Kerrick
June 2, 2026
5
out of
5
rating by Donna Kerrick
"Bill and Stephanie were both very personable, knowledgeable, and helped us understand the different options on all of our policies. Thanks for all of your time!"
Vicki Neidinger
June 1, 2026
5
out of
5
rating by Vicki Neidinger
"We worked with Matt to reevaluate our policy. He ran a credit check and was able to decrease our premium. Very happy with the service, office is always open and clean. Matt was very friendly and accommodating."
Kevin H
May 30, 2026
5
out of
5
rating by Kevin H
"Brad sorted me out with a great deal on my home and auto. Highly recommend"
We responded:
"Thank you so much! We’re glad Brad was able to help you find a great deal on your auto and home insurance. We appreciate the recommendation! "
Tabitha Haynes
May 27, 2026
5
out of
5
rating by Tabitha Haynes
"Everyone is super helpful and nice. Plus rates are comparable to other competitors"
We responded:
"Thank you! So happy our team could help and offer great value! "
Jack Fecteau
May 27, 2026
5
out of
5
rating by Jack Fecteau
"Very knowledgeable. Brad answered all my insurance questions. Highly recommend."
We responded:
"Thank you so much! We’re glad Brad was able to answer all your questions—we appreciate the recommendation!"
Abigail Finney
December 2, 2025
5
out of
5
rating by Abigail Finney
"Stephanie was beyond amazing, so much help and very kind."
We responded:
"Thank you, Abigail! I'm glad Stephanie was able to assist you. She is a great part of the team. If you need anything else, feel free to reach out!"
Anonymous Flynn
November 14, 2025
1
out of
5
rating by Anonymous Flynn
"I'm a customer of this State Farm. I've been trying to add a vehicle and a driver since last Wednesday. I call, give my info, and I'm told someone who's been working on my policy will give me a call back. Here we are, over a week later. No return call, no email from them. My car is still not covered and I still can't let the added driver drive, because they haven't been added. Still. You can't do this on the app. Im usually tied up during the day and can't get down there before they close. I'm not very impressed with this State Farm. They are not living up to the expectations that are expected of them because of the reputation of State Farm. Supposed to be ONE of the better insurance companies. Not impressed. Thinking about changing companies. 🤔 Signed, very upset customer"
We responded:
"Hi there, I'm very sorry to hear about the experience you’ve had. Waiting over a week for a policy update is absolutely not the level of service we aim to provide, and we understand your frustration. Because your review is listed under “Anonymous,” we’re unable to identify your account to reach out proactively. We want to resolve this for you right away. If you’re open to it, please email me directly at bill@billthorp.com with your name and preferred contact method. This inbox is monitored to ensure you receive a same-day response. Thank you for bringing this to our attention — we appreciate the chance to make things right."
Shelby Wickhorst
June 27, 2025
5
out of
5
rating by Shelby Wickhorst
"Took mom by this office b/c my dad just passed and they really bent over backwards to help her through all of the stuff she had to have changed… and they saved her a significant amount of money! Thank you so much!"
We responded:
"Shelby, thank you for sharing your experience. I'm so happy to hear that we could assist you and your mom during such a challenging time. Our office is always here to support you and your family. Let us know if there's anything else we can do!"
Katarina Walker
October 11, 2024
5
out of
5
rating by Katarina Walker
"I highly recommend James Gibson, he was amazing getting me set up with a great rate. Very friendly and fast!"
We responded:
"Katarina, thank you for your wonderful review! I'm happy James could assist you with your insurance needs. If you have any further questions or need assistance in the future, feel free to reach out. - Bill Thorp - State Farm Insurance Agent, Roseburg, OR"
Nathan Piader
September 27, 2024
5
out of
5
rating by Nathan Piader
"Would definitely recommend working with James. He was very knowledgeable and guided me to the right insurance for my needs."
We responded:
"Nathan, thank you for your review! I'm glad James could guide you to the right insurance for your needs. We appreciate your recommendation and are always here to help with any future questions or needs!! - Bill Thorp - State Farm Insurance Agent, Roseburg, OR"
rusty blacksmith
May 8, 2024
5
out of
5
rating by rusty blacksmith
"James Gibson at State Farm provides top notch service! We switched from another insurance company, not only for the great rates, but also for the personal service."
We responded:
"Thank you for your glowing review of James's service, Rusty! We're delighted to hear that his dedication to personalized service stood out to you! Making the insurance switch is a big decision, and we're thrilled that you found our rates competitive and our service exceptional. If you ever need anything else or have questions about your policy, please don't hesitate to reach out. We're here to help! - Bill Thorp - State Farm Insurance Agent | Roseburg, OR"
Jack Klein
February 20, 2024
5
out of
5
rating by Jack Klein
"Nice and friendly people, easy to work with and get good prices."
We responded:
"Jack, thank you for the five stars and kind words! We hope to continue serving your insurance needs for many years!"
Richard Bean
January 8, 2024
4
out of
5
rating by Richard Bean
"Great insurance agent very friendly people and very reasonably priced"
We responded:
"Thanks for the positive review, Richard! We value you for letting us be your good neighbor!"
Sabrina Stevens
September 28, 2023
5
out of
5
rating by Sabrina Stevens
"Everyone that I talked to was wonderful. I'm especially grateful for the support received with James. He was quick to answer each of my questions, was relatable, and had me laughing through each of our conversations. I was able to cut my home and auto insurance costs in half my switching to State Farm! Thank you : )"
We responded:
"Thank you, Sabrina, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like James, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Nichole Nurmi
September 21, 2023
5
out of
5
rating by Nichole Nurmi
"They are always very kind and helpful at this office. I've never even slightly had a bad experience. They are wonderful and easy to work with here! I'm glad they are my insurance group!"
We responded:
"Thank you, Nichole, for your positive feedback and for acknowledging the exceptional assistance provided by our office! We greatly appreciate your recognition of our team's dedication to delivering outstanding service. "
Cyrayna Reed
August 10, 2023
5
out of
5
rating by Cyrayna Reed
"Best state farm in Douglas County, the employees are always so kind and helpful and very informative."
We responded:
"Cyrayna, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Brian Heyne
May 31, 2023
5
out of
5
rating by Brian Heyne
"Everytime I call its quick and easy, bought new truck recently and in 5 minutes or less done deal! Had temp sent e mail and new card was in my possession in no time! Great service and we appreciate your loyalty and integrity !"
We responded:
"Brian, we love seeing reviews like this! It is a top priority in our office to provide great service to our policyholders, and we are thrilled you are happy with your experience. We're there for you whenever you need us and we're honored you have chosen our office to help protect what matters most."
Anjolie Mecham
May 16, 2023
5
out of
5
rating by Anjolie Mecham
"After assisting a friend with a claim, I asked for a quote for myself. They have provided affordable rates, excellent communication, and friendly customer service since becoming a customer almost 4 years ago. Highly recommend!"
We responded:
"Anjolie, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Ali Story
April 29, 2023
5
out of
5
rating by Ali Story
"Kenzie is by far the best agent. Got me set up so quickly. With absolutely no issues. 10/10 recommend."
We responded:
"We're so happy to hear about your experience with Kenzie, Ali! Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
david stone
April 21, 2023
5
out of
5
rating by david stone
"excellent local insurance service"
We responded:
"David, thank you so much for the review! We enjoy working with you and greatly appreciate your business."
James Garner
April 20, 2023
5
out of
5
rating by James Garner
"I came in to get some updated Insurance cards and Shannon was very helpful wirh getting me taken care of and answering my questions. Always great service when I come into the office!"
We responded:
"Thank you, James, for the amazing review! We're so happy to hear that Shannon was able to provide such excellent service to you. We hope to keep serving your insurance needs for years to come!"
Cadence Gouge
March 10, 2023
5
out of
5
rating by Cadence Gouge
"One of the most informative and efficient places I have ever gone for insurance, the customer service was amazing, and Mackenzie DeRoss was so patient, and broke things down for me so well, 10/10 experience."
We responded:
"Thank you, Cadence, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Aaron Josephson
January 17, 2023
5
out of
5
rating by Aaron Josephson
"Have been very easy to work with by phone as well as in person. Good rates with a company that's highly rated. Takes the time to thoroughly answer all questions!"
Mark Mason Mortensun
November 1, 2022
5
out of
5
rating by Mark Mason Mortensun
"These folks were very helpful with my needs. Two thumbs up."
We responded:
"Mark, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."